What you're getting, and how it works.

What's included

Accessibility Review ($349): A focused screen reader and keyboard walkthrough of one agreed platform and one primary workflow, timestamped notes, recordings, and a prioritized fix list. Includes up to 90 minutes of hands-on testing.

Accessibility Starter ($249): A focused review of one page or a brief flow of up to three screens, covering labels, focus order, navigation, and the primary task. Includes up to 45 minutes of testing, recommendations, and a short walkthrough recording.

Team Session ($1,200): A live, interactive session (approximately two hours) where your team watches me use your product and we discuss findings together. Includes written notes and follow-up Q&A.

Turnaround

Reviews and starter packages are delivered within 5 business days of receiving access to your product. Team sessions are scheduled within 10 business days of purchase. If I need more time, I'll let you know before the deadline.

What I need from you

A working link to the product, or access credentials if it's behind a login. If I can't access the product within 10 business days of purchase, I'll reach out. If I don't hear back within 30 days, the engagement is considered complete.

Revisions and follow-up

Each package includes one round of clarifying questions after delivery. If something in the report is unclear, ask and I'll explain. Additional consulting beyond the original scope is available at an agreed-upon rate.

Deliverables and usage

You own the report and recordings I deliver. Use them however you need: share with your team, attach to tickets, reference in planning docs. I may reference the engagement in anonymized form (no company name, no proprietary details) in my portfolio unless you ask me not to.

Refunds

If I haven't started work yet, I'll refund you in full. Once work has begun, refunds are prorated based on what's been completed. If you're not satisfied with the deliverable, let me know. I'd rather make it right than leave it unresolved.

Cancellation

You can cancel anytime before work begins for a full refund. For team sessions, cancellations within 48 hours of the scheduled session are non-refundable, but I'm happy to reschedule.

Limitation of liability

My reports represent what I find during testing. I can't guarantee that fixing every issue will make your product fully compliant with any specific legal standard. Accessibility is a practice, not a checkbox. My liability is limited to the amount you paid for the service.